Аннотация: Raving Fans!

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

Автор/составитель	Бланшар Кеннет, Bowles Sheldon
Год выпуска	2011
ISBN	9780006530695
Производитель	Thorsons
Количество томов	1
Количество страниц	128
Переплет	Мягкая обложка
Размеры	197x128x9 мм
Цвет	Оранжевый
Вес	96
Язык	английский