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Аннотация: Raving Fans!
| Автор/составитель | Бланшар Кеннет, Bowles Sheldon |
| Год выпуска | 2011 |
| ISBN | 9780006530695 |
| Производитель | Thorsons |
| Количество томов | 1 |
| Количество страниц | 128 |
| Переплет | Мягкая обложка |
| Размеры | 197x128x9 мм |
| Цвет | Оранжевый |
| Вес | 96 |
| Язык | английский |
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
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Raving Fans!
- Модель: MYSH4915609
- ISBN 9780006530695
-
Наличие:
Нет в наличии
